SubProcessorsCoLoop Subprocessors
AI
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| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ DPA | Cloud Infrastructure | Cloud provider used by us for web hosting, file storage, search indexes and chat history | United States, United Kingdom, Ireland | All instances are operated by us remotely and physically located in us-east-1 (N. Virginia). All other instances for web hosting, file storage*, chat history are located here as well. |
| OpenAI ↗ | AI | AI Model provider used by us for generating text and indexes for search |  United States |
Data is retained for as long as required to provide their service and prevent misuse. No data submitted to OpenAI is used for training of models either by them or by us. |
| Stripe ↗ | Payment Processing | Payment processing service | United States |
Handles financial transactions for our subscription services. Collects and processes payment information in compliance with PCI-DSS standards. Does not have access to user-generated content on CoLoop. |
| Anthropic ↗ | AI | Processing textual data, Processing media data, Generating data based on customer data | United States |
No data submitted to Anthropic is used for training of models either by them or by us. |
| Assembly AI ↗ | AI | Transcription service for converting audio and video to text | United States |
Currently processes audio and video files of interviews in order to convert them to text. Data uploaded to AssemblyAI is not retained and is removed immediately after inference is provided. |
| Betterstack ↗ | Monitoring | Product analytics service for monitoring performance | United States |
Currently no Customer Data is shared with this vendor, but we are exploring its monitoring capabilities which might lead to Customer Metadata such as IP addresses and usernames being shared with them in the future. |
| Braintrust ↗ | Monitoring | Observability and monitoring platform for AI applications | United States |
Processes metadata, logs related to AI operations, and user-generated content solely for observability purposes. We do not train on any data collected via Braintrust. |
| Inngest ↗ | Engineering | Scheduling of jobs, Ensuring that customer issues tasks are ran | United States |
Customer data is passed fully encrypted. |
| Clerk ↗ | Engineering | User access management for secure login | EU (Ireland) | Clerk currently requires and processes your email + password combination. Clerk does not process any files, uploaded or generated content. |
| Cohere ↗ | AI | AI Model provider used by us for generating text and indexes for search |  Canada |
API calls made to Cohere will be monitored for misuse automatically. |
| DeepL ↗ | AI | Automated translation service | EU (Germany) | Data provided to DeepL is retained for only as long as required to produce and return the translation. |
| Resend ↗ | Email delivery service used for sending transactional and marketing emails | United States |
Processes email addresses and content of emails sent through CoLoop. Data is encrypted in transit and at rest. | |
| PostHog ↗ | Analytics | Product analytics service for monitoring performance | United States |
Post Hog collects analytics events for the purpose of improving the product. |
| Recall AI ↗ | AI | Making meeting transcripts of textual data | United States |
Data is processed and stored securely, and is retained only for the duration necessary to provide the service. |
| Sentry ↗ | Monitoring | System monitoring | United States |
System logging. |
| Groq ↗ | AI | Processing of textual data | United States |
Generating supporting textual data. |
| Microsoft ↗ | Cloud Infrastructure | Fallback provider of Cloud Services | United States |
Provider of the OpenAI API mirror. |
| Speechmatics ↗ | AI | Transcription service for converting audio and video to text |  United Kingdom |
Processing of audio and video files of interviews in order to convert them to text. |
| Qdrant ↗ | AI | Vector search provider used internally for indexing and searching files | EU (Germany) | Data is retained for as long as the underlying files exist on CoLoop. |
| Google Cloud Platform ↗ | Cloud Infrastructure | Provides the access to some of the AI models CoLoop offerings rely on | United States, United Kingdom | null |
| ElevenLabs ↗ | AI | Transcription service for converting audio and video to text | United States, United Kingdom | Processing of audio and video files of interviews in order to convert them to text. |
| Temporal ↗ | Engineering | Scheduling of jobs, System resilience and request management | United States |
Ensuring that customer issues tasks are ran. |
| Alibaba Cloud ↗ | Cloud Infrastructure | Provides the access to AI models used for Chinese language transcription. | China, Singapore | null |
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Summary
23
Total Subprocessors
8
Countries
7
Categories
74%
in United States
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