SubProcessorsTeamSupport Subprocessors
SaaS
TeamSupport provides customer support software designed to help businesses manage their customer interactions and support processes.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Provision of communication between customer and customer’s end-users. Data storage. |  USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
| CloudFlare | Cloud Infrastructure | Fast data transfer, an additional layer in mitigating DDOS attacks | Global | Personal data contained in communications customers send or receive through TeamSupport’s services. |
| ElasticSearch | Cloud Infrastructure | Textual search of content in TeamSupport systems. | USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
| Google Cloud Platform | Cloud Infrastructure | Provision of communication services between customer and customer’s end-users. Storage. | USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
| International Business Machines Corporation | Technology | Sentiment analysis. | USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
| logz.io | Cloud Infrastructure | Log aggregation. | USA |
Data contained in communications customers send or receive through TeamSupport’s services. May include Personal data. |
| Mixpanel | Analytics | Provision of real-time insights into how customers interact with the TeamSupport platforms for the purpose of better understanding customer intent and needs. | USA |
Metadata about TeamSupport’s clients user-level behavior and feature usage. It specifically does not include any chat conversation data, or data from or about end-users (“chat visitors”). |
| Salesforce | CRM | Integration with third party systems. | USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
| NewRelic | Monitoring | Performance monitoring. | USA |
Application performance data. |
| Pendo | Analytics | Performance monitoring. | USA |
Application performance data. |
| Pusher | Communications | Provision of communication services between customer and customer’s end-users and realtime update on responsive webpages. | USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
| Luzmo | Analytics | Data analytics | USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
| SocketLabs Acquisition | Email Communication | USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. | |
| Twilio | Communications | Provision of voice and short text service communication between customer and customer’s end-users, for customers who have enabled the call-me or sms-to-chat features. | USA |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
| Transatlantic Staffing | Outsourcing | Provision of customer support services on behalf of TeamSupport |  South Africa |
Personal data contained in communication customers send or receive through TeamSupport’s services. |
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Summary
15
Total Subprocessors
2
Countries
8
Categories
87%
in United States
Subprocessors by Country
Subprocessors by Category
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