SubProcessorsInfobip Subprocessors
Communications
Infobip provides a cloud communications platform that enables businesses to connect with their customers through various channels such as SMS, voice, email, and chat.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Zendesk | Customer Support | Provision of cloud-based customer service software and support ticketing system /help desk solution. |  USA |
- |
| Amazon Web Services | Cloud Infrastructure | Providing cloud hosting for various services - data analysis, email campaigns, proxying and balancing for whitelabel customers. That includes auxiliary utilities such as DNS, monitoring and support. Storage, provision of products and services used for communication between Infobip platform and other origination or termination points for various communication services. Supporting services for Text to speech (TTS) like Amazon Polly. | EU, USA, Brasil, India | - |
| Salesforce | CRM | Provision of CRM platform to INFOBIP. | USA |
- |
| Oracle | Marketing | Provision of marketing platform to INFOBIP. | USA |
- |
| Aptrinsic | Analytics | Providing analysis of Customer behavior on Customer Portal to improve our products and services. Facilitate Customer’s promotional and marketing strategies. | USA |
- |
| Segment | Analytics | Statistical and analytical purposes for increasing performance of Services and user experience. | USA |
- |
| LiveChat | Customer Support | Provision of interactive chat on infobip.com. | USA |
- |
February 13, 2026
+7 added
- + Zendesk (Customer Support)
- + Amazon Web Services (Cloud Infrastructure)
- + Salesforce (CRM)
- + Oracle (Marketing)
- + Aptrinsic (Analytics)
- + Segment (Analytics)
- + LiveChat (Customer Support)
Summary
7
Total Subprocessors
4
Countries
5
Categories
100%
in United States
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