SubProcessorsSurrealDB Subprocessors
Database
SurrealDB provides a multi-model database that combines the best features of SQL and NoSQL databases, enabling developers to build applications with ease.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Cloud Service Provider | United States, Ireland | Surreal Cloud is hosted on AWS |
| Get Lago Corp. | Billing | Metering and Usage-Based Billing Provider |  United States |
Tracks metrics around a Customers’ usage, storage, and compute costs that accrue during any billing period |
| Slack Technologies ↗ | Customer Support | Customer Support Ticketing | United States |
Personal information such as first name, last name, email when engaging with support. |
| Intercom ↗ | Customer Support | Ticketing, Customer Support | United States |
Personal information such as first name, last name and email for support ticketing. |
| Hubspot ↗ | CRM | Customer Information Storage | United States |
Stores customer SurrealDB account information like billing address, sign up email. |
| Scout OS | AI | Surreal Sidekick AI tool | United States |
Answers customer questions by searching our Documentation for answers. PII will only be processed to the extent Customer inputs questions including PII |
| Google ↗ | Cloud Infrastructure | Workspace Productivity Services including email | United States |
Processes customer SurrealDB account holder information (e.g name, email address, company). No SurrealDB instance content is processed |
| Stripe ↗ | Payment Processing | Payment Provider | United States |
Stripe receives billing information, such as your name, credit card details, and address, if you pay for SurrealDB services by credit card. |
| Grafana Labs ↗ | Monitoring | Product telemetry and stack visualisation tool | United States |
Usage Data on query performance, speed of query - not the query itself. |
| Auth0 ↗ | Authentication | Authentication (for Surrealist) | United States |
Auth0 processes information in the course of authenticating Users into the service via federated single sign in (e.g., first and last name, business contact info, email). |
| Anrok | Finance | Sales Tax computation for Customer invoices | United States |
Personal information such as first name, last name, title, contact information and localisation data |
| MailGun Technologies ↗ | Auth0 email confirmation / authentication | United States |
Personal information; name and email | |
| n8n ↗ | Automation | Customer data workflow automation |  Germany |
Processes customer SurrealDB Cloud account information such as first and last name, billing address, sign up email |
| Datadog ↗ | Monitoring | Logging and Protective Monitoring | Germany |
Data relating to SurrealDB Cloud user actions and authentication events including user data such as email address and ip. No SurrealDB queries are captured. |
| SurrealDB Limited | Database | Subprocessor for Support |  United Kingdom |
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Summary
15
Total Subprocessors
4
Countries
12
Categories
80%
in United States
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