SubProcessorsAbsorb Software, Inc. Subprocessors
SaaS
Absorb provides a Learning Management System (LMS) that helps organizations manage training and development.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services PP | Cloud Infrastructure | Absorb uses AWS to host its LMS. Processing includes LMS data and LMS generated data. | As per client selected hosting regions | LMS data and LMS generated data |
| ChurnZero PP | Customer Success | Absorb uses ChurnZero as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. |  United States |
LMS administrator contact and business details and LMS details related to business insights |
| Foxy.IO PP | E-commerce | Absorb uses Foxy.IO to handle all E-Commerce transactions within the Absorb shopping cart. | United States |
LMS user and course details, and E-Commerce transaction details |
| Gong PP | Communications | Absorb uses Gong.io to record calls, emails and demos with current customers for the purpose of sales enablement and relationship management. | United States |
Contact and business details and LMS details related to business insights |
| Intercom, Inc. PP | Customer Support | Leveraging Fin.ai to enable automated customer service resolution, improve response accuracy and speed, analyze support trends, and optimize customer support. | United States |
- |
| Microsoft PP | Cloud Infrastructure | Absorb uses Azure to host mobile codes and Artificial intelligence functionality. Absorb uses Office 365 including Teams for productivity, meetings, and collaboration. | United States |
Contact and business details, meeting and LMS details related to business insights including Teams meeting recordings |
| New Relic PP | Monitoring | Absorb uses New Relic for application performance management and log management. | United States |
User and LMS activity and generated LMS details |
| Okta PP | Authentication | Absorb uses Okta Customer Identity Cloud to enable single sign-on (SSO) for access to the following support platforms: The Absorb Knowledgebase; Absorb Academy and The Absorb Ideas Portal. | United States |
- |
| Pendo PP | Analytics | Absorb uses Pendo for its in-app product analytics, in-app guidance, and user feedback platform. | United States |
- |
| Salesforce PP | CRM | Absorb uses Salesforce.com to manage its relationship with clients and prospects. | United States |
Contact and business details and LMS details related to business insights |
| Sumo Logic PP | Monitoring | Absorb uses Sumologic to manage logs including security logs. | United States |
User and LMS activity and generated LMS details |
| Zendesk PP | Customer Support | Absorb uses Zendesk as its support ticketing system for customer services. | United States |
User customer contact details and data shared by client contacts for support purposes |
| Zuora PP | Billing | Absorb uses Zuora to manage the billing of our clients. | United States |
Client contact details for billing purposes |
| Zoom PP | Video | Absorb uses Zoom for video conferencing. | United States |
Contact and business details, meeting and LMS details related to business insights may be included in Zoom meeting recordings |
| Workato PP | Automation | Absorb’s use of Workato is for custom integration as a platform purchased services. | United States |
Client user HCM data and course meta data as provided by the client |
| Fivetran PP | Data Platform | Absorb uses Fivetran for data pipelining and transportation. | As per client selected hosting regions | LMS data and LMS generated data |
| Sisense PP | Analytics | Absorb uses Sisense for analytics, business intelligence and reporting. | As per client selected hosting regions | LMS data and LMS generated data |
| Snowflake PP | Data Warehouse | Absorb uses Snowflake for data warehouse for the delivery of the services related to analytics and reporting. | As per client selected hosting regions | LMS data and LMS generated data |
| Chargebee PP | Billing | Absorb Create uses Chargebee to manage the billing of our clients. | India, Netherlands, Australia | Client contact and billing details |
| Filestack PP | Media | Absorb Create uses Filestack to process uploaded files from our clients. | United States |
- |
| Tawk PP | Customer Support | Absorb Create uses Tawk as its live chat system for customer services. | United States |
User customer contact details and data shared by client contacts for support purposes |
| Mongo Atlas PP | Database | Absorb Create uses Mongo Atlas to host Absorb Create data. | United States |
Client data |
| Galaxy Hosting PP | Cloud Infrastructure | Absorb Create uses Galaxy hosting to host Absorb Create application. | United States |
- |
| Mailgun Technologies, Inc PP | Transactional email server | United States |
- | |
| Functional Software, Inc. PP | Analytics | Product analytics | United States |
- |
| Amplitude, Inc PP | Analytics | Product analytics | United States |
- |
| Hotjar Ltd PP | Analytics | Product analytics |  EU |
- |
| Userflow PP | Productivity | In-app user onboarding and product adopting platform that delivers interactive product tours and feature walkthroughs. | United States |
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Summary
28
Total Subprocessors
6
Countries
18
Categories
79%
in United States
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