SubProcessorsSmartsheet Subprocessors
SaaS
Smartsheet is a platform for work management and automation solutions, enabling teams to collaborate and manage projects effectively.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Avalara ↗ | Finance | Sales tax and/or VAT obligation calculator which uses billing information provided either via the in-application billing and payments feature or on the customer’s order form. |  United States |
- |
| Salesforce ↗ | CRM | Provides customer support services. Customer Content may be processed by Service Cloud but only if Customer chooses to provide Customer Content in a support interaction. | United States |
- |
| Snowflake ↗ | Data Warehouse | Provides data analytics services. Customer Content may be processed by Snowflake but only if Customer chooses to provide Customer Content when engaging with Smartsheet value realization services. | United States |
- |
| Stripe ↗ | Payment Processing | Processes payments for customers that utilize the billing and payments feature in the Smartsheet and Resource Management applications. | United States |
- |
| TaskUs ↗ | Customer Support | Provides customer support services. Customer Content may be processed by TaskUs but only if Customer chooses to provide Customer Content in a support interaction. |  Philippines |
- |
| Ujwal | AI | Provides services to aid customer support personnel. Customer Content may be processed by Level AI but only if Customer chooses to provide Customer Content in a support interaction. | United States |
- |
| Unbabel ↗ | Translation | Provides translation services for Smartsheet Support. Customer Content may be processed by Unbabel but only if Customer chooses to provide Customer Content in a support interaction. | United States |
- |
| Amazon Web Services ↗ | Cloud Infrastructure | Hosting services for the core Smartsheet application and ancillary offerings. | United States |
- |
| Amplitude ↗ | Analytics | Processes comments, requests, and questions submitted by Customer to the onboarding chatbot assistant included in the Smartsheet application. | United States |
- |
| Blitline ↗ | Media Processing | File conversion functionality for the File Library feature. | United States |
- |
| Datadog ↗ | Monitoring | Application monitoring, telemetry, and metric services. | United States |
- |
| Fastly ↗ | Cloud Infrastructure | Content delivery network to support the File Library feature. | United States |
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| Mux ↗ | Video | Video transcoding service to process videos uploaded to the File Library feature. | United States |
- |
| One More Cloud | Cloud Infrastructure | Search functionality for the File Library feature. | United States |
- |
| Rollbar ↗ | Error Tracking | Error logging for the File Library feature. | United States |
- |
| Atlassian Pty Ltd. | Software | Confluence houses internal team documentation, which may include customer support or technical incident response. | United States |
- |
| Google LLC | Cloud Infrastructure | Google Workspace processes email messages. Customer Content may be processed by Google Workspace but only if Customer chooses to provide Customer Content in email interactions with Smartsheet staff. | United States |
- |
| Oracle Corporation | Database | Netsuite processes billing and payment transactions for all Smartsheet customers. This includes the billing and payment information that customers may provide via billing and payments features in the Smartsheet and Resource Management applications. | United States |
- |
| PayPal Holdings Inc. | Payment Processing | Payflow Gateway processes payments for customers that utilize the billing and payments feature in the Smartsheet and Resource Management applications. | United States |
- |
| Slack Technologies, LLC | Communications | Internal team communication tool, which may include customer support or technical incident response information. | United States |
- |
| Smartsheet Inc. | Productivity | Internal work management platform, which may include customer support, product feedback, or technical incident response information. | United States |
- |
| Microsoft Corporation | Cloud Infrastructure | Azure OpenAI processes Customer Content submitted to AI tools that assist users with generating formulas, text, and summaries; analyzing data; and processing support tickets submitted to the Get Help feature. | United States |
- |
| MessageBird B.V. | Communications | Sparkpost processes and delivers emails sent from the Smartsheet application. | United States |
- |
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Summary
23
Total Subprocessors
2
Countries
17
Categories
96%
in United States
Subprocessors by Country
Subprocessors by Category
Biggest overlap with
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