SubProcessorsSendbird Subprocessors
Communications
Sendbird provides a messaging and voice platform that enables businesses to integrate chat, voice, and video capabilities into their applications.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Used to run API services and main storage services |  United States |
- |
| Asana ↗ | Productivity | Project management tool used to manage customer implementation projects and related tasks | United States |
- |
| Clay | Data Enrichment | Data enrichment platform with AI powered functionality | United States |
- |
| Cohere ↗ | AI | Improves quality of RAG process in AI products by reranking API powered by Rerank models | Canada and United States | - |
| CyberHaven | Security | Data Loss Prevention (DLP) solution | United States |
- |
| Datadog ↗ | Monitoring | IT infrastructure monitoring | United States |
- |
| DocuSign ↗ | Documents | Electronic signatures provider | United States |
- |
| DocuSmart, Inc. (dba Lexion) | Documents | Contract management system | United States |
- |
| Drata ↗ | Compliance | Compliance monitoring tool and Trust Center | United States |
- |
| FiveTran ↗ | Data Platform | Data pipeline platform | United States |
- |
| Functional Software, Inc. ↗ | Error Tracking | Error monitoring software | United States |
- |
| Gainsight ↗ | Customer Success | Customer success platform with AI summary functionality (StaircaseAI) | United States |
- |
| Gong ↗ | Sales | AI conversation intelligence for generating account briefs and follow up activities, understanding opportunity health, developing informed forecast, and using scorecards to measure sales skills and performance | United States |
- |
| Google, Inc. ↗ | Cloud Infrastructure | Collaboration tools (e.g., Gmail, Drive, Meet), data warehouse (BigQuery), and LLM services (Gemini) used to support: 1) internal productivity and 2) AI development | United States |
- |
| Langfuse | AI | Open Source LLM Engineering Platform for tracing, evaluation, prompt management, and metrics to debug and improve the LLM application | United States |
- |
| Leandata, Inc. ↗ | Sales | Lead routing platform | United States |
- |
| Looker Data Sciences, Inc. ↗ | Data Platform | Business intelligence platform | United States |
- |
| Marketo, Inc. ↗ | Marketing | Marketing automation platform | United States |
- |
| MessageBird ↗ | Communications | SMS service provider |  Netherlands |
- |
| Microsoft Azure ↗ | Cloud Infrastructure | Used to power AI features like language model inference and document parsing | United States |
- |
| NHN Cloud | Communications | SMS service provider |  South Korea |
- |
| OpenAI ↗ | AI | Provides processing of large language models via API | United States |
- |
| Panther Labs Inc. ↗ | Security | Security information and event management | United States |
- |
| Pinecone ↗ | Database | Vector database service | United States |
- |
| SafeBase | Compliance | A Trust Center platform used to host and manage Sendbird’s security and compliance documentation and support customer security reviews | United States |
- |
| Salesforce, Inc. ↗ | CRM | Customer relationship management platform | United States |
- |
| SalesLoft ↗ | Sales | Sales engagement platform | United States |
- |
| Sendbird Korea, Inc. ↗ | HR | Sendbird subsidiary | South Korea |
- |
| Stripe, Inc. ↗ | Payment Processing | Online payment processing | United States |
- |
| Twilio Inc. ↗ | Communications | Phone number, Voice, and Messaging (SMS, OTP) API provider | United States |
- |
| Twingate | Security | Secure remote access to private resources using a Zero Trust, identity-based networking model | United States |
- |
| Vonage ↗ | Communications | SMS service provider | United States |
- |
| Wispr Flow | AI | AI voice dictation and transcription service | United States |
- |
| Zapier ↗ | Automation | Automate internal data workflows by facilitating the transfer and synchronization of datasets between Sendbird’s internal analytics systems and third-party marketing tools | United States |
- |
| ZeroEntropy | AI | Competitive reranking API which reranks RAG results with customer queries | United States |
- |
| Atlassian Corporation ↗ | Productivity | Issue tracking, documentation, collaboration, service management, and AI-powered features (Rovo) for enterprise search, content summarization, and workflow assistance within Atlassian Cloud, used to support business operations |  Australia |
- |
| Cartesia | AI | Speech-to-text (STT) and text-to-speech (TTS) services used to support Sendbird’s voice-based AI agent functionality | United States |
- |
| Cerebras Systems ↗ | AI | Cloud-based AI inference infrastructure to support Sendbird’s AI agent features | United States and European Union | - |
| DocuSmart, Inc. (dba Lexion) | Documents | Contract management system | United States |
- |
| LiveKit ↗ | Video | Real-time audio and video communication infrastructure used to support Sendbird's voice-based AI agent functionality | United States |
- |
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Summary
40
Total Subprocessors
6
Countries
20
Categories
85%
in United States
Subprocessors by Country
Subprocessors by Category
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