SubProcessorsRideCo Subprocessors
Transportation
RideCo provides innovative transit solutions to improve the efficiency and convenience of public transportation systems.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Braintree ↗ | Payment Processing | Braintree provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo. | United States/Canada | Payment card, email address, billing address |
| Stripe ↗ | Payment Processing | Stripe provides a payment processing gateway. Information collected related to payments is sent from the user directly to Braintree, and is never stored or processed by RideCo. | United States/Canada | Payment card, email address, billing address |
| Zendesk ↗ | Customer Support | Zendesk provides a support portal where customer support tickets submitted by users via the RideCo platform are stored, processed and responded to. |  United States |
Email address, phone number, screen name, user support ticket content |
| AppsFlyer ↗ | Marketing | AppsFlyer provides marketing campaign tracking services to measure effectiveness of activities by tracking device IDs. | United States |
Device IDs |
| Google ↗ | Cloud Infrastructure | Google provides maps and address related services, including address auto-complete and reverse geocoding. | United States |
Location information, Search address information |
| Mailchimp ↗ | Mailchimp provides mass mailing campaign services to known user lists. | United States |
Email address, screen name, email content | |
| Twilio ↗ | Communications | Twilio provides anonymous calling features and SMS sending for ride and system updates to known users. | United States |
Phone number, SMS content including potential ride address information |
| OneSignal ↗ | Communications | OneSignal provides in-app notifications sent to known device IDs for ride and system updates as well as marketing campaigns and information. | United States |
Device IDs |
| Tableau ↗ | Analytics | Tableau provides online visualization services of data sets. | United States |
Operational data |
| Amazon Web Services ↗ | Cloud Infrastructure | Amazon Web Services (AWS) providers cloud based server and database hosting. All platform data is stored in the AWS cloud, but access is controlled by RideCo employees, and all data is encrypted and effectively inaccessible to Amazon. AWS is also used as an email sending service for the platform. | United States |
All platform and operational data, email addresses, email content |
| Salesforce ↗ | CRM | Defined per-agency. Examples include, but are not necessarily limited to: e-mail address, phone number, first and last name, emergency contact name, emergency contact phone number, driver notes, PHI required for Paratransit eligibility. | United States |
All platform and operational data, email addresses, email content |
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Summary
11
Total Subprocessors
2
Countries
8
Categories
82%
in United States
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