SubProcessorsOptave AI Solutions Inc. Subprocessors
AI
Optave provides AI-driven solutions to enhance customer interactions and support through advanced technologies.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ ✉ | Cloud Infrastructure | To provide, maintain, protect, and improve the cloud storage and computing services required for operating the customer support system. |  United States |
Contact information, user submitted content, IP and/or browser/device data, session data and online activity. |
| OpenAI ↗ ✉ | AI | To support generative artificial intelligence functionality within the Optave Services, including automated summarization of conversations and sentiment analysis. | United States |
Contact information, user submitted content, session data and online activity. |
| Cohere ↗ ✉ | AI | To provide reranking services to enhance the order of retrieval results for Retrieval-Augmented Generation (RAG) within the Optave Services. |  Canada |
Contact information, user-submitted content, interaction data. |
| Microsoft Azure ↗ ✉ | Cloud Infrastructure | To host infrastructure services that facilitate the execution of OpenAI API calls within the Optave Services. | United States |
Contact information, user interaction data, user-submitted content. |
| Salesforce ↗ | CRM | To provide a Customer Relationship Management (CRM) platform that integrates with the Optave Services to enhance client interaction management. | United States |
Service Data contained within the interactions managed through its CRM. |
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Summary
5
Total Subprocessors
2
Countries
3
Categories
80%
in United States
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