SubProcessorsOpenRainbow Subprocessors
Communications
OpenRainbow provides a cloud-based communication platform that enables voice, video, and messaging services.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| OVH | Cloud Infrastructure | Hosting |  France |
Hosting means here data center services: hardware, connectivity: no access to data |
| IBM France | Cloud Infrastructure | Failover for hosting | France |
Hosting means here data center services: hardware, connectivity: no access to data |
| X-act | Customer Support | L1 and L2 support |  Spain |
Description of support ticket as provided by the submitter, and attached logs (logs are anonymized and never contain any content stored or shared by the end-user in the context of her use of Rainbow) |
| MOVATE ✓ | Customer Support | L1 and L2 support | USA, India | Description of support ticket as provided by the submitter, and attached logs (logs are anonymized and never contain any content stored or shared by the end-user in the context of her use of Rainbow) |
| SalesForce.com EMEA limited | Customer Support | SaaS-mode support ticketing tool |  United Kingdom |
Storage of support tickets (description as provided by end-customer and anonymized logs), and storage of business partners information |
| LoopUp ltd. ✓ | Communications | Voice conferencing | United Kingdom |
CDR for billing of traffic related to PSTN conferences. CDR contain the caller number as provided by the PSTN network, and the called conference service DDI. No further personal data is contained in those CDRs. |
| Amigo Software ✓ | Customer Support | L3 support for specific client applications | United Kingdom, Canada, Pakistan | Description of support ticket as provided by the submitter, and attached logs (logs are anonymized and never contain any content stored or shared by the end-user in the context of her use of Rainbow) |
| ASAL technologies ✓ | Customer Support | L3 support for specific client applications | Palestine territories | Description of support ticket as provided by the submitter, and attached logs (logs are anonymized and never contain any content stored or shared by the end-user in the context of her use of Rainbow) |
| Zuora ✓ | Billing | SaaS-mode billing tool |  USA |
CDR for billing the Rainbow service towards Rainbow partners. CDR contain volume of subscriptions without any end-user personal data. Zuora manipulates partners billing information. |
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Summary
9
Total Subprocessors
8
Countries
4
Categories
33%
in United Kingdom
Subprocessors by Country
Subprocessors by Category
Biggest overlap with
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