SubProcessorsMatrix Booking Subprocessors
SaaS
Matrix Booking provides a booking system that helps organizations manage their resources and scheduling.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ DPA | Cloud Infrastructure | Hosting of Matrix Booking system. |  EU |
Core service including database and application servers. Data includes: full name, email address, telephone number (if provided), resources booked (including the date, time, attendees and title of the booking), IP address. |
| Mailchimp ↗ DPA | Back up email service and for customers set up prior to 2023 that have not requested an EU mail delivery provider. |  USA |
User booking notifications. Data includes: full name, email address, resources booked (including the date, time, attendees and title of the booking). | |
| Sendgrid ↗ DPA | Operational email delivery (back up service). | USA |
User booking notifications. Data includes: full name, email address, resources booked (including the date, time, attendees and title of the booking). | |
| Mailgun ↗ DPA | Default operational email delivery. | EU |
User booking notifications. Data includes: full name, email address, resources booked (including the date, time, attendees and title of the booking). | |
| Atlassian ↗ DPA | Productivity | Hosting of web service desk for support activities. | EU |
Inbound issues logged by customer administrators. Data includes: username, email address, organisation name, ticket details. |
| Datadog ↗ DPA | Monitoring | System log files used for support and maintenance. | EU |
Line entries made when an activity is performed, such as an availability search or a booking made. Data recorded is: email address, resources booked (including the date, time, attendees and title of the booking, browser type and version). |
| Sentry ↗ DPA | Monitoring | Mobile application system crash log on errors to aid troubleshooting. | EU |
When a non functional error occurs in the mobile app Sentry captures: User id, email address, organisation name, application, OS and device model information, and an IP address (per ISP). |
| Zoho ↗ DPA | CRM | Used for tracking the progress of customers as they progress through the purchase process and with generating the data needed for invoicing. | EU |
Prospect and customer sales, which includes: names, addresses, email addresses, phone numbers, sales and contact notes. |
| Chargebee Inc. ↗ DPA | Billing | Provision of billing services. | EU and USA | Chargebee Inc. will process the details of subscription and number of resources used. In terms of personal or personal-orientated data, Chargebee Inc. will process: Email address provided for billing, Company name, Company address. |
| Salesloft ↗ DPA | Sales | Not used for existing customers. Only used to record and track prospective sales. | EU and USA | Basic information are stored along with related correspondence (email) regarding potential interest in our products: prospect name, email address, postal address, telephone number. |
| Matomo ↗ DPA | Analytics | Used to improve customer experience by monitoring key journeys and feature usage. | EU |
Basic anonymised information is stored to understand how people use our applications and which features and functions are more popular. |
| Quickbooks ↗ | Accounting | Used for generating billing and invoices. | USA |
Data of named finance contacts includes: name, email address. |
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Summary
12
Total Subprocessors
3
Countries
9
Categories
58%
in EU
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