SubProcessorsLandbot Subprocessors
SaaS
Landbot is a platform that allows users to create conversational experiences through chatbots, enabling automation of customer interactions.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Airtable ↗ | Cloud Infrastructure | Data storage and processing |  USA |
User feedback (which sometimes have non-sensitive user data attached) and customer data collected by the Customer Support team onboarding calls. |
| Amplitude ↗ | Analytics | Data analytics | USA, Germany | User email, full name, phone number, company, and country, plus the history of actions within our app. |
| Cloudflare ↗ | Cloud Infrastructure | Provides Content Delivery Network (CDN), Web security, Load balancing and DDoS protection. | Global | End‑user IP, device metadata, and web traffic headers and bodies. |
| Census ↗ | Data Platform | Data storage and processing | USA, Germany | Data may include identifiers, account attributes, product usage metrics, and billing/subscription status. |
| dbt Labs ↗ | Data Platform | Data storage and processing | USA |
Customer Data in modeled schemas, plus schema/column metadata and run logs. |
| Google Cloud Platform ↗ | Cloud Infrastructure | Cloud infrastructure and managed services to host and operate the Landbot platform. | Europe | All Customer Data stored/processed by the Service (databases, file storage, backups), in‑transit service traffic, and operational logs/metrics. |
| Google Workspace ↗ | Productivity | Collection of cloud computing, productivity, and collaboration tools, including enterprise email service. | USA |
Names, emails, support/collaboration message content, and attached files. |
| Inspectlet ↗ | Analytics | Visitor behaviour analysis to help us better understand any issues our customers may have with the product. | USA |
IP (anonymized), device/browser, page URLs, session replay (DOM snapshots, clicks, scrolls). Form inputs are masked by default. |
| Intercom ↗ | Customer Support | Customer communications platform used by our Customer team to receive assistance tickets and launch in-app notifications. | USA |
Support tickets with customers, including their email address, full name, country and the messages and files shared in the conversations. |
| Jira ↗ | Productivity | Ticketing and workflow management for customer support and handling issues related to our platform. | Global | Customer contact details (name, email, company), ticket content and comments, and attachments/logs that may include customer data. |
| Langfuse ↗ | Cloud Monitoring | LLM Engineering Platform to analyze and monitor our AI features. |  Germany |
Conversations processed by the AI Agents, which may include current user inputs, relevant excerpts retrieved from the knowledge base, and prior conversation context. |
| Meta Business ↗ | Social Media | WhatsApp Business Platform (Optional) | Global | WhatsApp messages (text, media, files), phone numbers, contact information, conversation metadata, customer account information required for WhatsApp integration, delivery/status data, business messaging data, ad targeting data (hashed customer lists, pixel data, conversion events), Facebook/Instagram pages engagement metrics. |
| MongoDB Atlas ↗ | Database | Data storage and processing | Europe | Customer account data, bot configurations, chat contacts, conversation history, end-user interaction data, custom variables, AI assistant parameters, and related analytics/metadata. |
| OpenAI ↗ | AI | AI platform that helps us executing our AI integration functionalities. | USA |
Messages sent by users through the AI functionalities we offer on our platform. |
| Pinecone ↗ | Data Platform | Data storage and processing (Optional) | Europe | Vector embeddings and metadata derived from customer-uploaded content (FAQs, knowledge base context) and user queries. |
| Sendgrid ↗ | Email delivery service for transactional emails sent by customers. | USA |
Email content, recipient addresses, and delivery metadata for emails sent by customers via chatbots. | |
| Sentry ↗ | Monitoring | Application monitoring and error tracking to maintain and improve the platform. | Europe | Session data, error stack traces, request metadata, browser/device information and performance data. |
| Slack ↗ | Communications | Internal collaboration and communications platform used by our team. | USA |
Names, emails, company details, account IDs, subscription info, support ticket content, bug descriptions, feature requests. |
| Stripe ↗ | Payment Processing | Credit card payment processing tool for customer subscriptions. | USA |
Payment card data (tokenized), customer billing information, subscription details, payment transaction records. |
| Upraw Media ↗ | Marketing | Marketing analytics agency that help us improving customer engagement and retention. | Europe | May have access to product analytics containing customer identifiers and product usage/behavior data. |
| Zendesk Sunshine Conversations ↗ | Customer Support | WhatsApp Business API provider (Optional) | USA |
WhatsApp messages (text, media, files), phone numbers, contact information, conversation metadata. |
| Zendesk QA ↗ | Customer Support | Customer service quality management platform to assess and improve support quality. | USA |
Support conversation transcripts, customer contact details, user feedback, and related metadata. |
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Summary
22
Total Subprocessors
3
Countries
14
Categories
59%
in United States
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