SubProcessorsKustomer Subprocessors
Customer Support
Kustomer provides a customer service platform that helps businesses manage customer interactions and support.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Cloud Hosting Provider for Kustomer Application and AI Services (Amazon Bedrock) | United States, Ireland, India | Cloud hosting and AI service location are determined at time of onboarding |
| MongoDB Atlas | Database | Database Hosting | United States, Ireland, India | Database Hosting Location is decided upon at time of onboarding |
| Coralogix | Monitoring | Infrastructure Monitoring | United States, Ireland, India | - |
| Twilio | Communications | Covers our Native Voice functionality and also limited to customers that use the SMS channel |  United States |
- |
| Cloud Infrastructure | Cloud services to support GMail Channel integration. | United States |
- | |
| Postmark | For the EMail Channel Integration + transactional emails | United States |
- | |
| OpenAI | AI | AI Features | United States |
- |
| Sentry | Monitoring | Application Performance Monitoring & Error Tracking | - | - |
| Elastic Cloud | Search | Limited to certain customers; Location depends on Kustomer App Region Selected at Onboarding | United States or Ireland | - |
| Snowflake | Data Warehouse | Data Warehouse (only applicable to clients with Snowflake SKU) | United States, Ireland | - |
| Pubnub | Communications | Supports Chat Functionality | United States |
PubNub is a real-time messaging and data streaming platform that enables developers to build and scale real-time applications. |
| Pendo | Analytics | Data analytics | United States |
Pendo is a Software Experience Management (SXM) platform that helps companies understand and improve how users interact with their software. |
| Deepgram | AI | Voice Transcription | United States |
Deepgram is an AI company specializing in voice AI, offering speech-to-text, text-to-speech, and language understanding capabilities through APIs. |
| ClickHouse, Inc. | Database | Cloud database provider used for high-speed analytical data processing and log storage. | United States |
- |
| Anthropic | AI | Engineering AI enabled IDE using Claude Desktop + Claude API | - | - |
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Summary
15
Total Subprocessors
4
Countries
9
Categories
80%
in United States
Subprocessors by Country
Subprocessors by Category
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