SubProcessorsInfobip Subprocessors
SaaS
Infobip provides a cloud communications platform that enables businesses to engage with their customers through various channels such as SMS, email, voice, and chat.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Microsoft Ireland Operations Limited | Cloud Infrastructure | Provisioning of cloud services for storage and computing, networking, monitoring and analytics, including proxying and balancing; supporting services for Text-to-Speech (TTS) and Speech-to-Text (STT); supporting GenAI services. | - | - |
| Amazon Web Services, Inc. | Cloud Infrastructure | Provisioning of cloud hosting for various services – data analysis, email campaigns, proxying and balancing for white-label customers. That includes auxiliary utilities such as DNS, monitoring and support. Storage, provision of products and services used for communication between Infobip platform and other origination or termination points for various communication services; supporting services for Text-to-Speech (TTS) like Amazon Polly. | - | - |
| Google LLC | Cloud Infrastructure | Provisioning of Google Cloud Platform for cloud services (storage and computing, networking, monitoring and analytics, including proxying and balancing); supporting services for Text-to-Speech (TTS) and Speech-to-Text (STT). | Europe, USA, KSA | - |
| GoodData Ireland Limited | Analytics | Product analytics | - | - |
| Infobip Affiliates | Customer Support | Provisioning of customer care and technical support. | Global | - |
| Infobip Croatia | Customer Support | Provisioning of customer care and technical support. |  Croatia |
- |
| Infobip United Kingdom | Customer Support | Provisioning of customer care and technical support. |  United Kingdom |
- |
| Infobip Bosnia & Herzegovina | Customer Support | Exceptionally and only for purpose of complex troubleshooting when using E-mail or Voice product provision of technical support might be provided by Infobip’s team from Bosnia and Herzegovina. In this exceptional case access will be temporary, remote and only to a limited set of data necessary to resolve the troubleshooting. | Bosnia & Herzegovina | - |
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Summary
8
Total Subprocessors
6
Countries
3
Categories
13%
in Europe
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