SubProcessorsHone Subprocessors
HR Tech
Hone is a live, interactive AI Coach that helps employees build leadership and workplace skills in the flow of work.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Aiven | Cloud Infrastructure | Hosting infrastructure for training classes conducted on the Hone platform. |  USA |
- |
| Amazon Web Services ↗ | Cloud Infrastructure | Compute, Network, and Storage Infrastructure as a Service (IaaS) for the Hone platform. | USA |
- |
| Fivetran ↗ | Data Platform | Cloud based service that hosts the data lake that creates data analytics. These analytics are used to create reports of customer data, to improve customer experience and support. | USA |
Customer data for analytics. |
| Mixpanel ↗ | Analytics | Cloud-based service that measures product usage to enable app optimization. | USA |
- |
| Customer.io ↗ | Cloud based service for email sending for classes, sends notification emails to training class attendees about the training. | USA |
- | |
| Google ↗ | Cloud Infrastructure | Cloud based services, for email services and document collaboration with customer, to track class participants provided by customer. | USA |
- |
| Segment ↗ | Analytics | Cloud based service for email sending for classes, sends notification emails to training class attendees about the training. | USA |
- |
| Zapier ↗ | Automation | Email forwarding for classes, sends notification emails to class invitees with class details. | USA |
- |
| Zoom ↗ | Video | Support provider for live training platform when customer attends classes. | USA |
- |
| Wiley ↗ | Education | Everything DiSC® and the Five Behaviors™ assessments. | USA |
- |
| Atlassian Jira ↗ | Productivity | Cloud based customer support services, for support services ticketing system. | US, Germany, Ireland, Singapore, and Australia | - |
| ChurnZero ↗ | Customer Success | Cloud based service to log customer support services requests. | USA |
- |
| Gong ↗ | Sales | Cloud based services to record calls between Hone and the customer, to track and address customer’s support services requests. |  Israel |
- |
| Salesforce ↗ | CRM | Cloud based customer relationship management services, to manage customer contacts. | USA |
- |
| Tableau ↗ | Analytics | Cloud based services, to track and address support service requests. | USA |
- |
| Zendesk ↗ | Customer Support | Cloud based customer support services, for support services ticketing system. | USA |
- |
| Satismeter | Customer Feedback | Cloud based service to conduct customer surveys about the Hone platform, if the customer chooses to participate in the survey. | USA |
- |
| Merge | Integration | Cloud based application that integrates data in the customer’s human resources information system (HRIS) with the Hone platform, only if customer chooses to implement this integration. | USA |
- |
| OpenAI ↗ | AI | A cloud based generative AI service used to analyze user input to provide personalized suggestions without retaining any data for model training. Customers may choose to opt out of this integration. | USA |
- |
| ElevenLabs ↗ | AI | Text-to-speech audio generation for learner-facing content. | USA |
- |
| Twilio/SendGrid ↗ | Email sending for classes, sends notification emails to class invitees with class details. | USA |
- |
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Summary
21
Total Subprocessors
6
Countries
15
Categories
95%
in United States
Subprocessors by Country
Subprocessors by Category
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