SubProcessorsHelpshift Subprocessors
Customer Support
Helpshift provides customer engagement solutions, including support and analytics for mobile applications.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Helpshift is built on the Amazon Web Service (AWS) which hosts all production data, and systems that process this data. | - | - |
| Luzmo | Analytics | Helpshift uses Luzmo to provide Customers with analytics dashboard and insights specific to their usage of Helpshift. | - | - |
| Cloudflare ↗ | Cloud Infrastructure | Cloudflare provides a range of services for Helpshift, including content distribution, security, abuse prevention, DNS services, and Transport Layer Security (TLS) protection. | - | - |
| Apple ↗ | Communications | Helpshift uses the Apple service to send push notifications for mobile applications that have integrated with the Helpshift IOS SDK. | - | - |
| Google ↗ | Cloud Infrastructure | Helpshift uses the Google push service to send push notifications for mobile applications that have integrated with the Helpshift Android SDK. | - | - |
| Microsoft ↗ | Cloud Infrastructure | Helpshift uses the Windows Notification service to send push notifications for mobile applications that have integrated with the Helpshift Android SDK. | - | - |
| Mailgun ↗ | For email based support all incoming and outgoing email is processed by the Mailgun messaging engine. | - | - | |
| Meta ↗ | Social Media | Allows the Customer to interact with their End users through Helpshift via the Facebook platform. | - | - |
| 360dialog | Communications | Enables the integration of the Customer Helpshift instance with the WhatsApp platform. | - | - |
| Twilio ↗ | Communications | Allows the Customer to interface with their End users through Helpshift via the medium of SMS. | - | - |
| Discord ↗ | Communications | Allows the Customer to interact with their End users through Helpshift via the Discord platform. | - | - |
| OpenAI ↗ | AI | Helpshift offers some AI Products that utilize APIs provided by OpenAI. | - | - |
| Google Cloud EMEA ↗ | Cloud Infrastructure | Helpshift offers some AI Products that utilize APIs provided by Google. | - | - |
| Helpshift Technologies | HR | Helpshift, Inc. affiliate which may function as sub-processors in providing the Services. | - | - |
| Xcelerator Machine Translations | Translation | Helpshift, Inc. affiliate which may function as sub-processors in providing the Services. | - | - |
| WhatsApp Integration | Communications | Allows the Customer to interact with their End users through Helpshift via the WhatsApp platform. | - | - |
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Summary
16
Total Subprocessors
0
Countries
8
Categories
0%
in
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