SubProcessorsFreshworks Subprocessors
SaaS
Freshworks provides cloud-based business software solutions for customer engagement, IT service management, and HR management.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | Primary cloud infrastructure provider for Freshworks, where all SaaS applications are hosted. | US, EU, AUS, IND, ME | All data stored, processed and transmitted through Freshworks products and services. |
| SendGrid ↗ | Backup service provider for sending and receiving emails via the product. | US | Email data. | |
| Twilio ↗ | Communications | Provides a platform to programmatically initiate and receive calls and SMS through Freshcaller. | US | Call and SMS data. |
| FullContact ↗ | Data Enrichment | Allows customers to enrich contacts with other social or publicly available information. | US | Contact data. |
| Rchilli ↗ | HR | Used in Freshteam to parse through resumes. | US | Resume data. |
| Automattic ↗ | Software | Provides spam filtering service for Freshdesk forums. | US, EU | Forum data. |
| Mailgun ↗ | Used by Freshsuccess as an email service provider for bulk email campaigns. | US | Email data. | |
| Snowflake ↗ | Data Warehouse | Used to provide dynamic reporting and analytics features. | US, EU, AUS, IND | Customer data. |
| Appcues ↗ | Product | Provides tours, tips, and tutorials for customers. | US | User interaction data. |
| Inline Manual ↗ | Product | Provides tours, tips, and tutorials for customers. | US | User interaction data. |
| Calendly ↗ | Scheduling | Allows users to book meetings with Freshworks' teams. | US | Meeting scheduling data. |
| Google ↗ | Cloud Infrastructure | Provides various services including Firebase Analytics and Google Translate. | US | App performance data, translation data. |
| Microsoft ↗ | Cloud Infrastructure | Provides AI functionalities and customer feedback collection. | US, EU, IND | AI output data, feedback data. |
| Dropbox ↗ | Storage | Used for sending quotes for signature. | US, EU, AUS | Quote data. |
| Workato ↗ | Automation | Integration platform for building integrations between Freshworks products and other software. | US, EU | Integration data. |
| Merge API ↗ | Integration | Enables integration between Freshworks products and other software applications. | US, EU | Integration data. |
| Cloudflare ↗ | Cloud Infrastructure | Provides services such as DDoS protection and CDN. | US, EU, AUS, IND | Web traffic data. |
| Databricks ↗ | Data Platform | Used to process and store customer data within a data lake environment. | US, EU, IND, AUS, MEC | Customer data. |
| e6data | Data Platform | Provides a high-performance SQL query engine for analytics. | US, EU, IND, AUS, MEC | Analytics data. |
| Wiz ↗ | Security | Continuously scans and analyzes cloud environments for risks. | US, EU, IND, AUS, MEC | Security data. |
| Hertza | Email platform service for Freshmarketer and Freshsales products. |  EU |
Email marketing data. |
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Summary
21
Total Subprocessors
6
Countries
14
Categories
95%
in United States
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