Explain Everything Subprocessors

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Education

Explain Everything is a collaborative whiteboard platform that allows users to create and share interactive presentations and videos.

Subprocessors 23 Data Flow Change History 3 Insights View Companies Using Explain 0

Name	Category	Purpose	Country	Data Processed
Promethean Limited	Customer Support	For customers and users of Promethean services in the United States, Promethean Limited is a critical infrastructure subprocessor.	United Kingdom	Personally identifiable information of the U.S.-based users of Promethean’s products or services.
Promethean Poland sp. z.o.o	Customer Support	Promethean Poland is a critical infrastructure subprocessor.	Poland	Personally identifiable information of the users of Promethean’s products or services.
Amazon Web Services	Cloud Infrastructure	Amazon Web Services, Inc. is a critical infrastructure subprocessor. Promethean stores all user profiles and projects in an AWS secured SOC2 certified data center located in the U.S.	United States	User profiles and projects.
Nightfall by Shoreline	Security	Nightfall operates within Atlassian environments and its classifiers proactively identify personal data and authentication information.	United States	Personal data and authentication information contained in user-generated artifacts.
Google LLC	Analytics	Promethean uses Google Analytics and Firebase to analyze application usage.	United States	IP address and other device-related information.
Zendesk	Customer Support	Zendesk is used to help Explain Everything users that encounter any problems.	US	User personal data submitted via support requests.
Salesforce	CRM	Sales and marketing related data is maintained in Promethean’s Salesforce instance.	US	Customer sales records, marketing data, and customer service interactions.
Microsoft	Productivity	Promethean may utilize Microsoft Office 365 tools for internal communication while working to resolve the customer’s issue.	United States	Personal data may be processed via a Microsoft application.
Atlassian	Productivity	Promethean uses Atlassian products for tracking engineering and development tasks.	United States	System log files or personally identifiable information.
User.com	Marketing	Promethean uses the marketing automation tool/application provided by User.com for email marketing campaigns.	Poland	User email addresses and, in some cases, user first and last names.
Mixpanel	Analytics	Promethean uses MixPanel to analyze application usage.	United States	IP address and other device-related information.
Augment Me, Inc.	AI	Promethean uses Augment Me technology to provide AI-enhanced learning assessment functionality.	United States	Limited personal data.
Partner Hero	Outsourcing	Promethean contracts with Partner Hero for assistance with processing of Promethean warranty services.	United States	Certain limited customer information.
Maciej Kupczak	Consulting	Promethean has engaged this contractor to provide software architecture & engineering services.	Poland	Limited customer personal data.
Simon Percival	Consulting	Promethean has engaged this contractor to support Promethean’s Support Team.	Australia	Customer data.
Forge Business Technology	Consulting	Promethean has engaged this contractor to support Promethean’s use of the Atlassian services.	United States	Customer data.
Tenor	Marketing	Tenor provides functionality to enable users to interact with Tenor for selecting images and short videos.	United States	Limited user data.
Unsplash, Inc.	Marketing	Unsplash functionality has been added into Promethean services to enable users to interact with Unsplash.	Canada	Limited user data.
Sketchfab, Inc.	Marketing	The Explain Everything iOS app uses Sketchfab to support 3D model search.	United States	Limited user data.
CGI Technologies and Solutions Inc.	Consulting	Promethean has engaged this service provider to support Promethean’s internal business operations systems.	United States	Limited personal data.
Envoy, Inc.	Customer Support	Promethean has engaged the Envoy Visitors service to record limited personal data of visitors to Promethean office locations.	United States	Name, email address and company affiliation of visitors.
PayPal Braintree	Payment Processing	Promethean does not process any user debit or credit card financial data.	United States	Payment confirmation data.
Functional Software, Inc. dba Sentry	Monitoring	Promethean uses the Sentry service for error tracking, crash reporting, performance monitoring and diagnostics.	United States	Data related to errors and performance monitoring.