Dixa Subprocessors

dixa.com Last scanned: Mar 10, 2026 View source page →

Customer Support

Dixa provides a customer service platform that integrates various communication channels to enhance customer interactions.

Subprocessors 20 Data Flow Change History 1 Insights View Companies Using Dixa 1

Name	Category	Purpose	Country	Data Processed
Amazon Web Services	Cloud Infrastructure	Data Center infrastructure (Hosting and computing power) / Infrastructure for e-mail handling	Luxembourg	All customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports.
Dagasan	Cloud Infrastructure	Platform development and maintenance.	Monaco	All customer data in the Dixa services.
Elev.io	Cloud Infrastructure	Platform development and maintenance.	Australia	All customer data in the Dixa services.
Dixa GmbH	Cloud Infrastructure	Platform development and maintenance.	Germany	All customer data in the Dixa services.
Miuros	Cloud Infrastructure	Platform development and maintenance.	France	All customer data in the Dixa services.
Voxbone	Communications	Telecommunications/ VoIP provider	Belgium	Contact information, Customer communication data
DIDWW	Communications	Telecommunications/ VoIP provider	Ireland	Contact information, Customer communication data
Gradwell Communications	Communications	Telecommunications/ VoIP provider	United Kingdom	Contact information, Customer communication data
Twilio	Communications	Call/Text handling technology/infrastructure.	USA	Contact information, Customer communication data
Avoxi	Communications	Telecommunications/ VoIP provider	USA	Contact information, Customer communication data
Anthropic	AI	Processing of data by Anthropic AI models in order to provide artificial intelligence capabilities in the Dixa Platform.	Ireland	Conversations, incl. End User Contact information (name, email, id. etc), Knowledge Articles.
Microsoft	Cloud Infrastructure	Processing of data by Azure OpenAI Service (e.g. ChatGPT) in order to provide artificial intelligence capabilities in relation to linguistic analytics of, and replies to, conversations.	Ireland	Conversations, incl. End User Contact information (name, email, id. etc), Knowledge Articles.
Bandwidth	Communications	Telecommunications/ VoIP provider	USA	Contact information, Customer communication data
Auth0	Security	Provider of advanced authentication options for login to the Dixa Platform.	USA	Agent login identifier (e.g. email)
Lab08	Cloud Infrastructure	An integration partner which may assist with building custom integrations.	Denmark	Conversations, incl. End User Contact information (name, email, id. etc), Knowledge Articles.
Makes You Local	Cloud Infrastructure	An onboarding partner which may assist with onboarding our Customers to the Dixa Services.	Denmark	All customer data in the Dixa services, including: full name, messages, notes, phone number, email, phone call details, analytics reports which may be accessed in the course of the vendor providing assistance with onboarding.
BrowserStack	Cloud Infrastructure	Bug reporting services	USA	All customer data included in the bug report.
EverHelp	Customer Support	Provision of external support team services.	Gibraltar	Conversations with Dixa customer's agents; Agent information; All Customer Data in Customer when needed to access to troubleshoot Dixa Customer's support request.
Langfuse	AI	A management platform for Artificial Intelligence, Machine Learning and Large Language Models (AI/ML/LLM).	Germany	Conversations, incl. the content of message/communication, end-user and agent information (name, email, number, id. etc), knowledge articles and their metadata, as well as derived output material resulting from analysis of said input data.
Elevenlabs	AI	Provides services for AI powered Voice/Speech functionalities.	USA	Conversations, incl. the content of message/communication, end-user and agent information (name, email, number, id. etc), knowledge articles and their metadata, as well as derived output material resulting from analysis of said input data.