SubProcessorsCountly Ltd Subprocessors
Analytics
Countly provides analytics and marketing automation services to help businesses understand user behavior and improve engagement.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| EasyDMARC | Security | Email security and deliverability |  USA |
All of our outgoing email addresses and content. |
| Google Cloud Platform | Cloud Infrastructure | Cloud hosting and infrastructure provider | EU, USA, Asia | Used as Infrastructure-As-A-Service (IaaS), which means we rent servers from GCP, but GCP does not actually have access to the data on those servers. |
| Postmark | External mail server | USA |
All of our outgoing email addresses and content. | |
| OpenAI | AI | Effective from version 25.10, AI assistant feature | USA |
Your prompt will be shared with Open AI. Then based on used functionality (configurable in settings) meta data, like event keys to help you construct the queries, or aggregated data in displayed graphs to help you analyze it. |
| Google sign in | Authentication | Authentication Services | USA |
Basic account information (e.g, first and last name, business contact info, email) |
| Intercom | Customer Support | Customer account administration and support |  EU |
Name, email, company, country, server domain. If you include other personal data in your support chats, this information would also be processed by Intercom. |
| Paddle/Profitwell | Payment Processing | Payment processor | USA |
Customer payment information (e.g, name, email, company, payment information) |
| Algolia | Search | Support search functionality | USA |
Anonymous usage statistics, IP address, searched terms |
| Cloudflare | Cloud Infrastructure | Distributed domain-name-server services | USA |
Anonymous usage statistics, IP address |
| Zendesk | Customer Support | Customer account administration and support | USA |
Name, email, company, country, server domain. If you include other personal data in your support tickets, this information would also be processed by Zendesk. |
| HSBC | Finance | Online banking | Global | Customer payment information (e.g, name, email, company, payment information) |
| PandaDoc | Documents | E-signature platform | USA |
Customer payment information (e.g, name, email, company, payment information) |
| Stripe | Payment Processing | Payment processor | USA, Ireland | Customer payment information (e.g, name, email, company, payment information) |
| Wise | Payment Processing | Payment processor | EU |
Customer payment information (e.g, name, email, company, payment information) |
| XERO | Accounting | Financial management |  New Zealand |
Customer payment information (e.g, name, email, company, payment information) |
| Brevo | Email marketing services | EU |
Basic contact information (e.g, name, email) | |
| Clari | Sales | Call recording tool | USA |
Basic contact information (e.g, name, email), transcripted and summerized conversations |
| Sendsafely | File Sharing | File sharing | USA, EU, Australia | Basic contact information (e.g, name, email), anonymous usage statistics, anything that is shared in files will be processed by Sendsafely |
| Slack | Communications | Chat communication | USA |
Basic account information (name, email, company) and any information shared with us on Slack will be processed by Slack |
| Typeform | Forms | Surveys creation platform | USA, EU | Basic contact information (e.g, name, email) |
| Zoom | Video | Video conferencing provider | USA |
Basic contact information (e.g, name, email), all the information shared in the call can be transcribed and processed by Zoom |
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Summary
21
Total Subprocessors
6
Countries
16
Categories
76%
in United States
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