SubProcessorsConversica Subprocessors
SaaS
Conversica provides AI-powered digital assistant solutions from a SaaS platform.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Data hosting and related processing and security services. |  USA |
- |
| Google Cloud | Cloud Infrastructure | Data translation, DLP filtering, Vertex for vector embeddings for RAG (chat and AnswersIQ), as well as Gemini language models for various NLP tasks. | USA |
- |
| OpenAI | AI | Natural language generation for Chat, generative AI service features, NLP tasks like classification, and moderation API to filter out harmful/abusive chat messages. | USA |
- |
| Datadog | Monitoring | Conversica Primary Observability Platform. | USA |
- |
| Twilio | Communications | SMS (Text Message) services. | USA |
- |
| Scanii | Security | Security Software that processes and contains files for malware, phishing, spam and other malicious content. | USA |
- |
| Workato | Automation | Facilitates personal data transfer via API integration with our customers’ respective CRM databases. | USA |
- |
| Zendesk | Customer Support | Facilitates technical support plus chat integration and related data transmission. | USA |
- |
| Vellum | AI | Orchestration, configuration, testing, and monitoring layer for use of third party AI. | USA |
- |
| AtData (fka Fresh Address) | Data Enrichment | E-mail validation and analytics integration. | USA |
- |
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Summary
10
Total Subprocessors
1
Countries
8
Categories
100%
in United States
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