SubProcessors
Name Category Purpose Country Data Processed
Mailjet Email Sending Automated Emails and related services Germany, France, EU Email address, email contents
Okta Security Single Sign On (SSO) and Login Services Support EU Anonymous use depending on customer setup.
TokBox Communications OpenTok Live Videos Sessions EU Video session between coach and coachee
Amazon Web Services Cloud Infrastructure Storage and Processing of Data Frankfurt, Germany / EU Use for billing data, email, as well as data voluntarily entered in the CoachHub platform by the coachee.
Google Cloud Infrastructure Android App Crash Analysis, iOS App Usage and Crash Analysis Dublin, EU IP addresses processed for a few seconds & then anonymized.
Looker Analytics Data Warehouse and Visualization Solution EU Use for coaching statistics such as average ratings.
Stream.io Communications Customer Support, Customer Relationship Management, Marketing Communications, Payment Processing, Customer Feedback/Survey EU All account and billing information, chat user information, chat messaging content.
Nylas Productivity Calendar synchronization features EU Only relevant information is calendar free/available slots.
HotJar Analytics Web Analytics Ireland, EU IP addresses processed for a very short time & immediately anonymized.
MyInterview HR Show video interviews of Coaches Frankfurt, Germany Typically only anonymous coachee data is shared.
Typeform Forms Provide optional anonymous surveys such as end of program satisfaction surveys Frankfurt, Germany; Virginia, USA Use only for data voluntarily entered by the coachee.
Blue Excellence HR Provision of psychometric Coachee assessment service Germany Email address, IP address, Unique Identifier Number.
Microsoft Cloud Infrastructure Azure OpenAI service for AI Coaching Companion EU Data voluntarily entered by the coachee.

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Summary

13 Total Subprocessors
9 Countries
8 Categories
69% in EU

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Subprocessors by Category

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