SubProcessorsCloudTalk Subprocessors
Communications
CloudTalk provides cloud-based communication solutions for businesses, enabling seamless customer interactions through voice, SMS, and other channels.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ ✉ | Cloud Infrastructure | Hosts our infrastructure, such as servers and storage. | Germany, USA, Singapore, Australia | Infrastructure data |
| Confluent ↗ ✉ | Cloud Infrastructure | Transmits contact data, including names, email addresses, and phone numbers, to Kafka (a product of Confluent). This data is used for message relaying to other services and is stored in Kafka for one week. |  USA |
contact data, call logs, SMS, contacts, agents |
| Snowflake ↗ ✉ | Cloud Infrastructure | Data warehouse. Storing, managing, and analyzing large volumes of data. | USA |
Large volumes of data. |
| MongoDB ↗ ✉ | Database | Database storage for part of our data. | USA |
Database data. |
| Cloudflare ↗ ✉ | Cloud Infrastructure | All information contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems. | USA |
Web traffic data. |
| OpenAI ↗ ✉ | AI | OpenAI processes customer’s data (call transcripts) when Conversation Intelligence features are used. | USA |
call transcripts |
| Eleven Labs ↗ ✉ | AI | Eleven Labs processes call recordings when voice agent features are used. | USA |
call recordings |
| Deepgram ↗ ✉ | AI | Deepgram processes call recordings when voice agent features are used. | USA |
call recordings |
| Google ↗ | Cloud Infrastructure | Google processes customer’s data (call recordings) when the Speech-To-Text feature is used. | USA |
call recordings |
| Tray.ai ↗ ✉ | Cloud Infrastructure | Activated only when specific integrations are used. All information passed from MS Dynamics to CloudTalk is processed by Tray.ai. | USA |
contact details |
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Summary
10
Total Subprocessors
4
Countries
3
Categories
100%
in United States
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