SubProcessorsCitNOW Group Subprocessors
SaaS
CitNOW Group provides digital solutions for the automotive industry, focusing on enhancing customer engagement and communication.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Delighted ↗ | Customer Feedback | We use Delighted as a customer NPS provider. |  United States |
Dealership staff names, email addresses, phone numbers, and general product subscription data. |
| DVLA ↗ | Government | Vehicle data look-up |  United Kingdom |
Vehicle VRM and VIN data |
| HubSpot UK Holdings Ltd | Marketing | We use HubSpot to send Marketing Emails to our customers. |  Ireland |
Customer names and email addresses. |
| Microsoft | Cloud Infrastructure | We use Microsoft for internal and external communication and file management using Microsoft 365 tools. | United States |
Customer names and business email addresses. |
| Microsoft Azure | Cloud Infrastructure | We use Microsoft Azure for our servers. | United Kingdom |
All data held within our product. |
| Osano | Privacy | Third party to ensure our legal compliance with Data privacy Laws and Cookie Laws. | United States |
Anonymised IP addresses, browser metadata and consent preferences. |
| Royal Mail ↗ | Government | Vehicle data look-up | United Kingdom |
Vehicle VRM and VIN data |
| Salesforce UK Limited | CRM | We use Salesforce as a CRM and communication tool. | United Kingdom |
Customer names, business telephone numbers and business email addresses. |
| SendGrid ↗ | To send emails on behalf of customers. | United States |
Customer and staff names, email addresses and emails. | |
| The SMS Works | Communications | Sending SMS on behalf of Customers. | United Kingdom |
Customer mobile phone numbers, messages and links to media web portal. |
| Zype TV Ltd | Media | Head Office activities (e.g. HR, Finance, Development Support and Centralised Product Functions) | United Kingdom |
Entity employee details, customer (dealer) details as well as consumer personally identifiable information. |
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Summary
11
Total Subprocessors
3
Countries
9
Categories
55%
in United Kingdom
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