SubProcessorsCapsule CRM Subprocessors
CRM
Capsule CRM is a customer relationship management software that helps businesses manage their contacts, sales, and customer interactions.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ DPA | Cloud Infrastructure | Hosting Services |  USA |
Customer entered data (e.g.contacts, cases, opportunities, tasks, history, configuration), application logs |
| SolarWinds Worldwide LLC ↗ DPA ✉ | Monitoring | Services for aggregating application logs to help monitor the performance of the Service | USA |
Application logs, email addresses, subject lines from emails |
| CapsuleCRM Inc. ✉ | Customer Support | Customer support services | USA |
Customer name, Content of communications between a customer and Capsule support. |
| Datadog ↗ DPA ✉ | Monitoring | Services for aggregating application logs to help monitor the performance of the Service | USA |
Application logs, email addresses, subject lines from emails |
| OpenAI ↗ DPA ✉ | AI | AI processing services for summarization, content generation, insights, and other AI-enabled features. | USA |
Customer entered data (e.g. email drafts, contacts, history, projects, opportunities, tasks) |
| Google ↗ DPA | Cloud Infrastructure | Email Services | USA |
Content of communications between a customer and Capsule support. Data subject emails |
| Twilio ↗ DPA ✉ | Communications | Cloud email service provider used for some system emails sent by Capsule to customers | USA |
Contact profiles, cases and opportunities (where using the export by email function). Task summaries. |
| Helpscout PBC ↗ DPA ✉ | Customer Support | Help desk services for customer support queries | USA |
Content of communications between a customer and Capsule support |
| SolarWinds Worldwide LLC ↗ DPA ✉ | Monitoring | Services for aggregating application logs to help monitor the performance of the Service | USA |
Application logs, email addresses, subject lines from emails |
| Pendo.io Inc ↗ | Productivity | App guidance and product experience enhancement services | USA |
No personal data is processed on Pendo |
| APIHub Inc ✉ | Data Enrichment | Business enrichment and Contact enrichment | USA |
Email Address of stored records, website address of the stored organisation |
February 16, 2026
~10 modified
- ~ Amazon Web Services (updated: extra_data)
- ~ Google Inc. (updated: extra_data)
- ~ Helpscout PBC (updated: extra_data)
- ~ Twilio Inc. (updated: extra_data)
- ~ SolarWinds Worldwide LLC (updated: extra_data)
- ~ CapsuleCRM Inc. (updated: extra_data)
- ~ Pendo.io Inc (updated: extra_data)
- ~ APIHub Inc (updated: extra_data)
- ~ DataDog Inc (updated: extra_data)
- ~ OpenAI LLC (updated: extra_data)
February 9, 2026
+4 added
-4 removed
~2 modified
- + Helpscout PBC (Customer Support)
- + SolarWinds Worldwide LLC (Monitoring)
- + Pendo.io Inc (Productivity)
- + APIHub Inc (Data Enrichment)
- - Clearbit (Data Enrichment)
- - Help Scout (Customer Support)
- - Pendo (Productivity)
- - SolarWinds (Monitoring)
- ~ Twilio Inc. (updated: extra_data)
- ~ CapsuleCRM Inc. (updated: extra_data)
Summary
11
Total Subprocessors
1
Countries
7
Categories
100%
in United States
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