SubProcessorsBloomfire Subprocessors
SaaS
Bloomfire provides a knowledge sharing platform that helps organizations manage and share their knowledge effectively.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services ↗ | Cloud Infrastructure | All of Bloomfire’s infrastructure/hosting is contained within AWS. This includes all permanent storage of data which is encrypted at rest and in transit. | EEA (Sweden, Ireland and Germany), UK, Canada, Australia, Brazil, Singapore, South Korea, USA, India | Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| AWS Transcribe ↗ | Cloud Infrastructure | Bloomfire uses transcribe to convert audio to text. | EEA (Sweden, Ireland and Germany), UK, Canada, Australia, Brazil, Singapore, South Korea, USA, India | Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| CloudConvert ↗ | Cloud Infrastructure | Bloomfire sends raw documents for processing upon initial upload. CloudConvert does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. | USA, Germany | Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| Mailgun ↗ | Bloomfire receives emails through Mailgun to create content from an email. | USA, EEA | Personal data contained in product communications | |
| Zencoder (Brightcove) ↗ | Cloud Infrastructure | Bloomfire sends raw video and audio files to Zencoder for processing upon initial upload. Zencoder does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. |  USA |
Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| SendGrid (Twilio) ↗ | Bloomfire sends all outbound emails through SendGrid’s SMTP service. SendGrid does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. | USA |
Personal data contained in product communications | |
| Datadog ↗ | Monitoring | Application Monitoring. | USA |
Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| Microsoft ↗ | Cloud Infrastructure | Bloomfire uses the OpenAI service on Microsoft Azure for the purpose of generating Generative AI responses delivered in the Bloomfire platform. Data is not persisted on Microsoft Azure. | USA, Europe | Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| Pendo ↗ | Analytics | Product-analytics application | USA, Europe, Japan | Platform Usage Data |
| Merge ↗ | Cloud Infrastructure | Integration partner for Knowledge Connectors | USA, Canada, Europe | Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| Arize ↗ | AI | AI evaluations platform | USA |
Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| Reducto AI ↗ | AI | Reducto is an AI data processor that uses models to transform documents and images into structured text. The output is used for AI reasoning. | USA |
Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
| Workato ↗ | Automation | Integration of critical content and embedding access directly within the employees’ daily operational tools | USA and EEA | Personal data contained in user account information and text or files created by customer and stored in Bloomfire |
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Summary
13
Total Subprocessors
15
Countries
6
Categories
92%
in United States
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