SubProcessorsBetterCloud Subprocessors
SaaS
BetterCloud powers Slack IT automation for faster, secure, zero‑touch operations.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Auth0 ↗ | Authentication | Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. |  USA |
- |
| FullStory ↗ | Analytics | Analyzes user behavior while utilizing the application. | USA |
- |
| Marketo ↗ | Marketing | Notifications are coordinated using this application. | USA |
- |
| Twilio ↗ | Communications | Sends application texts/SMS for customer configured alerts. Sends application emails for customer configured alerts. | USA |
- |
| Zoom Video Communications ↗ | Video | Video communication & collaboration solution. | USA |
- |
| Bugsnag ↗ | Error Tracking | Detects and analyzes user errors in the application. | USA |
- |
| Appcues ↗ | Analytics | Analyzes use of the application through programmed specific page events. | USA |
- |
| Amazon Web Services ↗ | Cloud Infrastructure | Support contract concierge function for Spend Optimization. | USA |
Cloud infrastructure data |
| Egnyte ↗ | Cloud Infrastructure | Secure File Sharing Tool. | USA |
File sharing data |
| Customer.io ↗ | Sends application emails for customer configured alerts. | USA |
Email data | |
| Userflow ↗ | Productivity | User Adoption Software. | USA |
User adoption data |
| Zendesk ↗ | Customer Support | Support infrastructure on File Governance (Tricent). | USA |
Support data |
| Camunda | Productivity | Workflow Orchestration Service. | USA |
- |
| Google LLC ↗ | Cloud Infrastructure | API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling. | USA |
Customer usage data |
| Pendo.io, Inc. ↗ | Analytics | Analyzes how users are utilizing the application using programmed specific page events. | USA |
User interaction data |
| Salesforce.com, Inc. ↗ | CRM | Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications. | USA |
Customer support data |
| Elevio Pty Ltd. ↗ | Customer Support | Provides in-app support documentation services. |  Australia |
Support documentation data |
| Atlassian Pty Ltd. ↗ | Productivity | Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance. | Australia |
Error resolution data |
| Olark (Habla, Inc.) ↗ | Customer Support | Online chat support and AI After Hours support. | USA |
Chat support data |
| Codium Ltd. (dba Qodo) | Error Tracking | Detects and analyzes user errors in the application. |  Israel |
Error data |
| Raintank Inc. (dba Grafana Labs) ↗ | Monitoring | Analyzes System Metrics and provides Monitoring / Alerting. | USA |
System metrics data |
February 16, 2026
~14 modified
- ~ Google LLC (updated: purpose, country, data_processed)
- ~ Auth0, Inc. (updated: purpose)
- ~ Pendo.io, Inc. (updated: country, data_processed)
- ~ Salesforce.com, Inc. (updated: country, data_processed)
- ~ Elevio Pty Ltd. (updated: data_processed)
- ~ Atlassian Pty Ltd. (updated: data_processed)
- ~ Olark (Habla, Inc.) (updated: country, data_processed)
- ~ Amazon Web Services (updated: country, data_processed)
- ~ Egnyte (updated: country, data_processed)
- ~ Customer.io (updated: country, data_processed)
- ~ Userflow (updated: country, data_processed)
- ~ Zendesk (updated: country, data_processed)
- ~ Codium Ltd. (dba Qodo) (updated: data_processed)
- ~ Raintank Inc. (dba Grafana Labs) (updated: country, data_processed)
February 9, 2026
~20 modified
- ~ Auth0, Inc. (updated: country, data_processed)
- ~ FullStory, Inc. (updated: country)
- ~ Pendo.io, Inc. (updated: data_processed)
- ~ Marketo, Inc. (updated: country)
- ~ Salesforce.com, Inc. (updated: data_processed)
- ~ Twilio Inc. (updated: country)
- ~ Elevio Pty Ltd. (updated: data_processed)
- ~ Zoom Video Communications, Inc. (updated: country)
- ~ Bugsnag, Inc. (updated: country)
- ~ Atlassian Pty Ltd. (updated: data_processed)
- ~ Appcues, Inc. (updated: country)
- ~ Olark (Habla, Inc.) (updated: data_processed)
- ~ Amazon Web Services (updated: data_processed)
- ~ Egnyte (updated: data_processed)
- ~ Customer.io (updated: data_processed)
- ~ Userflow (updated: data_processed)
- ~ Zendesk (updated: data_processed)
- ~ Camunda, Inc. (updated: country)
- ~ Codium Ltd. (dba Qodo) (updated: data_processed)
- ~ Raintank Inc. (dba Grafana Labs) (updated: data_processed)
February 9, 2026
~21 modified
- ~ Google LLC (updated: data_processed)
- ~ Auth0, Inc. (updated: country, data_processed)
- ~ FullStory, Inc. (updated: country)
- ~ Pendo.io, Inc. (updated: data_processed)
- ~ Marketo, Inc. (updated: country)
- ~ Salesforce.com, Inc. (updated: data_processed)
- ~ Twilio Inc. (updated: country)
- ~ Elevio Pty Ltd. (updated: data_processed)
- ~ Zoom Video Communications, Inc. (updated: country)
- ~ Bugsnag, Inc. (updated: country)
- ~ Atlassian Pty Ltd. (updated: data_processed)
- ~ Appcues, Inc. (updated: country)
- ~ Olark (Habla, Inc.) (updated: data_processed)
- ~ Amazon Web Services (updated: data_processed)
- ~ Egnyte (updated: data_processed)
- ~ Customer.io (updated: data_processed)
- ~ Userflow (updated: data_processed)
- ~ Zendesk (updated: data_processed)
- ~ Camunda, Inc. (updated: country)
- ~ Codium Ltd. (dba Qodo) (updated: data_processed, extra_data)
- ~ Raintank Inc. (dba Grafana Labs) (updated: data_processed)
February 9, 2026
~21 modified
- ~ Google LLC (updated: data_processed)
- ~ Auth0, Inc. (updated: country, data_processed)
- ~ FullStory, Inc. (updated: country, data_processed)
- ~ Pendo.io, Inc. (updated: data_processed)
- ~ Marketo, Inc. (updated: country, data_processed)
- ~ Salesforce.com, Inc. (updated: data_processed)
- ~ Twilio Inc. (updated: country, data_processed)
- ~ Elevio Pty Ltd. (updated: data_processed)
- ~ Zoom Video Communications, Inc. (updated: country, data_processed)
- ~ Bugsnag, Inc. (updated: country, data_processed)
- ~ Atlassian Pty Ltd. (updated: data_processed)
- ~ Appcues, Inc. (updated: country, data_processed)
- ~ Olark (Habla, Inc.) (updated: data_processed)
- ~ Amazon Web Services (updated: data_processed)
- ~ Egnyte (updated: data_processed)
- ~ Customer.io (updated: data_processed)
- ~ Userflow (updated: data_processed)
- ~ Zendesk (updated: data_processed)
- ~ Camunda, Inc. (updated: country, data_processed, extra_data)
- ~ Codium Ltd. (dba Qodo) (updated: data_processed, extra_data)
- ~ Raintank Inc. (dba Grafana Labs) (updated: data_processed)
Summary
21
Total Subprocessors
3
Countries
12
Categories
86%
in United States
Subprocessors by Country
Subprocessors by Category
Biggest overlap with
Other companies using the most of the same subprocessors
Common in your industry
Top subprocessors used by other SaaS companies