SubProcessorsOtter.ai Subprocessors
AI
Otter.ai provides AI-powered transcription services for meetings, lectures, interviews, and other voice conversations.
| Name | Category | Purpose | Country | Data Processed |
|---|---|---|---|---|
| Amazon Web Services | Cloud Infrastructure | Cloud service provider and customer data storage platform |  United States |
- |
| Zendesk | Customer Support | Cloud-based customer support services. Personal data may be contained in the customer support tickets. | United States |
- |
| OneSignal | Communications | Customer engagement and push notifications. | United States |
- |
| Stripe | Payment Processing | Cloud-based Payment Processing | United States |
- |
| Zuora | Billing | Subscription Management & Billing | United States |
- |
| Slack | Communications | Internal messaging platform for communications. | United States |
- |
| Anthropic | AI | Provider for backend support of AI-enabled functionality. No Customer Data will be used to train or improve Anthropic’s artificial intelligence models. | United States |
- |
| OpenAI | AI | Provider for evaluating the effectiveness of our Large Language Models (LLM). The provider is used to provide input on whether product feature(s) may contain harmful information. | United States |
- |
| Intercom | Customer Support | Support services. Intercom will only process customer data if it is shared between Customer and Otter.ai in the support tool. | United States |
- |
| Research Transcriptions | AI | Provider for annotating training and evaluation data for our product features. | United States |
- |
| Workato | Automation | Provider for building automations and integrations. | United States |
- |
| Google Cloud Platform | Cloud Infrastructure | Cloud service provider | United States |
- |
| Crusoe | Cloud Infrastructure | Cloud service provider | United States |
- |
| PartnerHero | Customer Support | The subprocessor only has access to Customer Data in the course of customer-initiated support cases. | United States / Philippines / Honduras | - |
| SendGrid | Email communications | United States |
- |
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Summary
15
Total Subprocessors
2
Countries
8
Categories
93%
in United States
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